/* ----- Ticket: aparência de conversa (chat) ----- */
#support-genix .df-sg-msg {
  position: relative;
  display: block !important;
  max-width: 100%;
  margin: 14px 52px !important;
  background: transparent !important;
  border-left: 0 !important;
  padding: 0 !important;
}

/* Mobile: reduz espaço lateral (14px 20px) */
@media (max-width: 576px) {
  #support-genix .df-sg-msg {
    margin: 14px 20px 0 20px !important; /* remove margin-bottom no mobile */
  }
}

/* "Balão" */
#support-genix .df-sg-msg > .sgenix-ant-col {
  width: 100%;
}

/* esconde o badge (Agente/Starter) do topo — estilo conversa do print */
#support-genix .df-sg-msg > .sgenix-ant-col:first-child {
  display: none !important;
}

/* header (avatar + nome + data) */
#support-genix .df-sg-msg > .sgenix-ant-col:nth-child(2) {
  padding: 10px 12px !important;
  border: 2px solid var(--df-sg-accent, rgba(0, 0, 0, 0.12));
  border-bottom: 0;
  border-radius: 10px 10px 0 0;
  box-sizing: border-box;
  margin-left: 0 !important;
  margin-right: 0 !important;
  margin-bottom: 0 !important; /* sobrescreve inline margin-bottom: 20px */
}

/* conteúdo (texto) */
#support-genix .df-sg-msg > .sgenix-ant-col:nth-child(3) {
  padding: 12px 12px 14px !important;
  border: 2px solid var(--df-sg-accent, rgba(0, 0, 0, 0.12));
  border-top: 0;
  border-radius: 0 0 10px 10px;
  box-sizing: border-box;
  background: #fff;
  margin-left: 0 !important;
  margin-right: 0 !important;
  margin-bottom: 0 !important;
}

/* avatar "encaixado" na lateral, como no print */
#support-genix .df-sg-msg .sgenix-ant-avatar-lg {
  position: absolute !important;
  top: 10px;
  z-index: 2;
  background: #fff;
  border: 3px solid var(--df-sg-accent, #fff);
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.12);
}

/* Agente à esquerda */
#support-genix .df-sg-msg--agent {
  --df-sg-accent: rgb(132, 173, 255);
}
#support-genix .df-sg-msg--agent > .sgenix-ant-col:nth-child(2) {
  background: rgb(132, 173, 255);
}
#support-genix .df-sg-msg--agent .sgenix-ant-avatar-lg {
  left: -20px; /* sobrepõe a borda */
}

/* Cliente à direita */
#support-genix .df-sg-msg--client {
  --df-sg-accent: rgb(255, 208, 102);
}
#support-genix .df-sg-msg--client > .sgenix-ant-col:nth-child(2) {
  background: rgb(255, 208, 102);
}
#support-genix .df-sg-msg--client .sgenix-ant-avatar-lg {
  right: -20px; /* sobrepõe a borda */
}

/* No cliente, inverte a linha do header (avatar/nome) para ficar natural */
#support-genix .df-sg-msg--client .sgenix-ant-space-horizontal {
  flex-direction: row-reverse;
}

/* Evita que divisores "encostem" nos balões */
#support-genix .sgenix-ant-divider {
  margin: 6px 0 !important;
  clear: both;
}

/* ----- Loading: aguardando aplicação do estilo de chat ----- */
#df-sg-chat-loading {
  position: fixed;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  background: rgba(255, 255, 255, 0.95);
  border: 2px solid #e0e0e0;
  border-radius: 12px;
  padding: 24px 32px;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
  z-index: 9999;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12px;
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
}

#df-sg-chat-loading.df-sg-hidden {
  display: none !important;
}

#df-sg-chat-loading .df-sg-spinner {
  width: 40px;
  height: 40px;
  border: 4px solid #f0f0f0;
  border-top-color: #1890ff;
  border-radius: 50%;
  animation: df-sg-spin 0.8s linear infinite;
}

@keyframes df-sg-spin {
  to { transform: rotate(360deg); }
}

#df-sg-chat-loading .df-sg-loading-text {
  font-size: 14px;
  color: #595959;
  font-weight: 500;
}